ExchangesUpdated a month ago

Helly Hansen NZ – Exchanges

EXCHANGES POLICY

Online Orders

• We do not offer direct exchanges for online purchases at this point in time - even if you have just ordered.

• For online orders, items can be returned for any reason within 30 days of receiving them, provided they meet the return eligibility conditions outlined HERE and below. 

• We recommend placing a new order in the correct size or colour quickly, especially during busy periods, as stock can sell out fast.
  
  

In-Store Purchases

• You may exchange your item in-store within 30 days if it meets the return policy conditions

• Bring the item and proof of purchase to the original Helly Hansen retail store

• All exchanges are subject to stock availability
  
  
  

Return Eligibility Conditions

• They are unwashed and unused (trying on is fine)

• Original tags are attached

• Footwear and baselayers are in original, undamaged packaging (No tape or labels on shoe boxes please)

• Products are complete (e.g., full pairs, all components)