Find out more about how we handle Returns for Helly Hansen New Zealand

Helly Hansen NZ &#x2013; Return Policy &amp; Procedure<hr data-start="694" data-end="697"><div data-accordion-toggle id="isPasted">ONLINE RETURNS</div>At HellyHansen.co.nz, we understand that sometimes a purchase may not meet your expectations. For online orders, items can be returned for any reason within 30 days of receiving them, provided they meet the return eligibility conditions outlined below.&#xA0;Here&apos;s a breakdown of our process:To initiate a return and refund:Send your parcel to the address below. Please include your&#xA0;order number on the return shipping label after &quot;c/o #&quot;. If returning items from multiple orders, list the order numbers separated by a slash: Example:&#xA0;c/o #906800001/906800002Return Address: Helly Hansen Online Returns c/o # (Insert Order Number Here) 93 Cashel Street Christchurch Central City Christchurch, 8013, NZIn-store drop-off (local customers only): You may also drop your return in person at the Christchurch store during opening hours. Our other retail stores are currently unable to accept online orders. Please&#xA0;ensure you have your order number on hand. Check our store hours online.&#xA0;Keep your proof of postage. Customers are responsible for covering the cost of return shipping. We recommend retaining a postage receipt as we are not responsible for parcels lost in transit.Processing your refund:&#xA0;Returns will be processed within 72 hours of being received. You will receive an email confirmation once your refund request has been issued to your banking institution. Refunds may take 3&#x2013;5 business days to appear depending on your bank.Cost Responsibility: Please note that customers are responsible for covering the return costs associated with a change of mind or incorrect sizing. Additionally, the original postage fee will not be refunded upon completion of the return process. RETURN ELIGIBILITY CRITERIA Items are eligible for return if:<ul data-start="2766" data-end="3033"><li data-start="2766" data-end="2809">Returned within 30 days of delivery</li><li data-start="2810" data-end="2866">They are unwashed and unused (trying on is fine)</li><li data-start="2867" data-end="2901">Original tags are attached</li><li data-start="2902" data-end="2970">Footwear and baselayers are in original, undamaged packaging (No tape or labels on shoe boxes please)</li><li data-start="2971" data-end="3033">Products are complete (e.g., full pairs, all components)</li><li data-start="2971" data-end="3033">Customers must retain proof of postage in case the return is lost in transit.</li></ul>Please note that the above return policy applies exclusively to purchases made through our online store. For information regarding in-store returns, please visit your local Helly Hansen store.Customer Support: Have questions or concerns? Our friendly customer support team is here to assist you. Reach out via live chat, email at <a style=" text-decoration: inherit;">customercare@hellyhansen.co.nz</a>, or give us a call at +61 (02) 8068 8600 during our office hours, Monday to Friday.

Returns

Helly Hansen Australia does not offer online exchanges. Return eligible items for a full refund and reorder the product you were after. Read more...

Helly Hansen NZ &#x2013; Exchanges<hr data-start="1562" data-end="1565">EXCHANGES POLICYOnline Orders<ul data-start="1618" data-end="1968"><li data-start="1618" data-end="1679">We do not offer direct exchanges for online purchases at this point in time - even if you have just ordered.</li><li data-start="1618" data-end="1679">For online orders, items can be returned for any reason within 30 days of receiving them, provided they meet the return eligibility conditions outlined<a href="https://www.hellyhansen.co.nz/pages/support-centre?hcUrl=%252Fen-US%252Freturns-4147218">&#xA0;HERE</a> and below.&#xA0;</li><li>We recommend placing a new order in the correct size or colour quickly, especially during busy periods, as stock can sell out fast. </li></ul>In-Store Purchases<ul data-start="2217" data-end="2457"><li data-start="2217" data-end="2316">You may exchange your item in-store within 30 days if it meets the return policy conditions</li><li data-start="2317" data-end="2403">Bring the item and proof of purchase to the original Helly Hansen retail store</li><li data-start="2404" data-end="2457">All exchanges are&#xA0;subject to stock availability </li></ul>Return Eligibility Conditions<ul data-start="2766" data-end="3033"><li data-start="2810" data-end="2866">They are unwashed and unused (trying on is fine)</li><li data-start="2867" data-end="2901">Original tags are attached</li><li data-start="2902" data-end="2970">Footwear and baselayers are in original, undamaged packaging (No tape or labels on shoe boxes please)</li><li data-start="2971" data-end="3033">Products are complete (e.g., full pairs, all components)</li></ul>

Returns & Exchanges

Returns

Exchanges