ReturnsUpdated 22 days ago
Helly Hansen NZ – Return Policy & Procedure
ONLINE RETURNS
At HellyHansen.co.nz, we understand that sometimes a purchase may not meet your expectations. For online orders, items can be returned for any reason within 30 days of receiving them, provided they meet the return eligibility conditions outlined below.
Here's a breakdown of our process:
To initiate a return and refund:
Send your parcel to the address below.
Please include your order number on the return shipping label after "c/o #".
If returning items from multiple orders, list the order numbers separated by a slash: Example: c/o #906800001/906800002
Return Address:
Helly Hansen Online Returns
c/o # (Insert Order Number Here)
93 Cashel Street
Christchurch Central City
Christchurch, 8013, NZ
In-store drop-off (local customers only): You may also drop your return in person at the Christchurch store during opening hours. Our other retail stores are currently unable to accept online orders. Please ensure you have your order number on hand. Check our store hours online.
Keep your proof of postage.
Customers are responsible for covering the cost of return shipping. We recommend retaining a postage receipt as we are not responsible for parcels lost in transit.
Processing your refund: Returns will be processed within 72 hours of being received. You will receive an email confirmation once your refund request has been issued to your banking institution. Refunds may take 3–5 business days to appear depending on your bank.
Cost Responsibility: Please note that customers are responsible for covering the return costs associated with a change of mind or incorrect sizing. Additionally, the original postage fee will not be refunded upon completion of the return process.
RETURN ELIGIBILITY CRITERIA
Items are eligible for return if:
Returned within 30 days of delivery
They are unwashed and unused (trying on is fine)
Original tags are attached
Footwear and baselayers are in original, undamaged packaging (No tape or labels on shoe boxes please)
Products are complete (e.g., full pairs, all components)
Customers must retain proof of postage in case the return is lost in transit.
Please note that the above return policy applies exclusively to purchases made through our online store. For information regarding in-store returns, please visit your local Helly Hansen store.
Customer Support: Have questions or concerns? Our friendly customer support team is here to assist you. Reach out via live chat, email at [email protected], or give us a call at +61 (02) 8068 8600 during our office hours, Monday to Friday.