Helly Hansen AU – Shipping & Delivery. Orders placed before 11:00 AM AEST on weekdays are dispatched the same day via Australia Post. Orders placed after 11:00 AM, on weekends, or on public holidays are shipped. Read more...

SHIPPING LOCATION Where possible, orders placed on the NZ website will be shipped from NZ store and warehouse locations. However, where stock is only available in Australia, stock will ship from our Sydney warehouse. DISPATCH TIMING<ul data-start="350" data-end="763"><li data-start="350" data-end="455">Orders placed before 11:00 AM AEST on weekdays are dispatched the same day via &#xA0;Australia Post International Express.</li><li data-start="456" data-end="577">Orders placed after 11:00 AM, on weekends, or on public holidays are shipped on the next business day</li><li data-start="578" data-end="763">Important: Dispatches may be delayed if an incorrect or incomplete address was provided at checkout. Please double-check your shipping details before confirming your order</li></ul> SHIPPING OPTIONS &amp; COSTS<ul data-start="810" data-end="963"><li data-start="810" data-end="881">Free Standard Shipping is available on orders over $300 NZD</li><li data-start="923" data-end="999" id="isPasted">A flat-rate shipping fee of $10 NZD applies to orders under $300</li><li data-start="1000" data-end="1110">Shipping is handled by Australia Post International Express with final delivery via New Zealand Post.&#xA0;&#xA0; &#xA0;</li></ul> DELIVERY PROCESS<ul data-start="1456" data-end="1684"><li data-start="1456" data-end="1554">Deliveries are made by NZ&#xA0;Post during standard business hours, Monday to Friday</li><li data-start="1555" data-end="1684">If you&apos;re unavailable to receive your parcel at home, it will be securely held at your nearby post office for convenient pickup</li></ul>TRANSIT TIMESEstimated transit times vary:<ul><li style="font-size: 16px; line-height: 2;">International Express: 3&#x2013;6 business days (per Australia Post)</li><li style="font-size: 16px; line-height: 2;">Shipping within NZ &#xA0;- 1-3 business days.</li></ul>TRACKING &amp; NOTIFICATIONS<ul data-start="1731" data-end="1906"><li data-start="1731" data-end="1816">Once your order is shipped, you&apos;ll receive an email with tracking information</li><li data-start="1731" data-end="1816">Tracking links may take up to 24 hours to become active on AusPost and NZ Post websites. If your tracking hasn&#x2019;t updated after 48 hours, please contact us.</li></ul>

Shipping & Delivery

WHAT TO DO IF YOU RECEIVED THE WRONG ITEM. In some cases, the garment size on the product itself may differ from the size listed on the parcel label. Read more...

&#xA0;WHAT TO DO IF YOU RECEIVED THE WRONG ITEM We&#x2019;re very sorry you received an incorrect item &#x2014; we&#x2019;ll resolve this as quickly and fairly as possible.In some cases, the garment size on the product itself may differ from the size listed on the parcel label due to a manufacturer labelling error. We sincerely apologise for this and appreciate your patience while we investigate.<hr data-start="858" data-end="861">REPORT THE ISSUE Please <a data-start="901" data-end="973" rel="noopener">contact our customer care team</a> with the following:<ul data-start="995" data-end="1244"><li data-start="995" data-end="1020">Your order number</li><li data-start="1021" data-end="1078">A short description of the incorrect item or mismatch</li><li data-start="1079" data-end="1244">Clear photos of:<ul data-start="1104" data-end="1244"><li data-start="1104" data-end="1161">The swing tag or internal size tag on the garment</li><li data-start="1164" data-end="1215">The packaging barcode label (outer satchel)</li><li data-start="1218" data-end="1244">The actual item received</li></ul></li></ul>Photo guidelines:<ul data-start="1271" data-end="1374"><li data-start="1271" data-end="1293">Format: JPG or PNG</li><li data-start="1294" data-end="1323">Max total file size: 10MB</li><li data-start="1324" data-end="1374">If using an iPhone, please disable Live Mode</li></ul><hr data-start="1376" data-end="1379">RETURN THE ITEM (FREE OF CHARGE) Once we confirm the error, we&#x2019;ll email you a prepaid return label to return the incorrect item.<hr data-start="1761" data-end="1764">REPLACEMENT DISPATCH As soon as your return is underway:<ul data-start="1838" data-end="2250"><li data-start="1838" data-end="1900">We&#x2019;ll dispatch the correct item as quickly as possible</li><li data-start="1901" data-end="2054">For high-value items, the warehouse may wait until the returned parcel completes its first NZ Post or other shipping carrier scan before releasing the replacement</li><li data-start="2055" data-end="2250">In rare cases, if the correct item was the last one in stock and was accidentally sent to another customer, we may need to coordinate with both parties. We&#x2019;ll keep you fully updated</li></ul>You&#x2019;ll receive a confirmation email with tracking details once your replacement ships<hr data-start="2343" data-end="2346">NEED HELP? We&#x2019;re here to assist! If you have any questions or need support, don&#x2019;t hesitate to&#xA0;<a data-start="2457" data-end="2515" rel="noopener">contact our team</a>. Thanks for helping us resolve this &#x2014; we truly appreciate your understanding.

Received the Wrong Item

CAN I CANCEL MY ORDER? Our warehouse processes orders quickly to ensure fast dispatch. Whether or not we can cancel your order depends on its status at the time you contact us. Read more...

CAN I CANCEL MY ORDER? Our warehouse processes orders quickly to ensure fast dispatch. Whether or not we can cancel your order depends on its status at the time you contact us.<hr data-start="615" data-end="618">HOW TO REQUEST A CANCELLATION To request cancellation, <a data-start="690" data-end="773" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">get in touch with our team</a> as soon as possible with your order number.<ul data-start="823" data-end="1148"><li data-start="823" data-end="940">You don&#x2019;t need to provide a reason, but if you choose to, we may be able to assist you in placing a new order</li><li data-start="941" data-end="1071">As soon as we receive your request, we&#x2019;ll acknowledge it and confirm that we&#x2019;re checking the status with our warehouse</li><li data-start="1072" data-end="1148">We&#x2019;ll follow up via email to confirm if your cancellation can be processed</li></ul><hr data-start="1150" data-end="1153">&#xA0;Order changes vs. cancellations<ul data-start="1204" data-end="1473"><li data-start="1204" data-end="1280">We cannot make changes to the contents of an order once it is placed</li><li data-start="1281" data-end="1374">If your order has not yet shipped, we may be able to update your shipping address</li><li data-start="1375" data-end="1473">If the order has already been dispatched, neither address changes nor cancellations are possible</li></ul><hr data-start="1475" data-end="1478">ORDER MAY STILL BE PROCESSING<ul data-start="1528" data-end="1702"><li data-start="1528" data-end="1610">If the order hasn&#x2019;t shipped, and we&#x2019;re able to intercept it, we will cancel it</li><li data-start="1611" data-end="1702">You&#x2019;ll receive a confirmation email and a full refund to your original payment method</li></ul><hr data-start="1704" data-end="1707">&#xA0;ORDER ALREADY SHIPPED<ul data-start="1749" data-end="2042"><li data-start="1749" data-end="1820">If the order has already been dispatched, we&#x2019;re unable to cancel it</li><li data-start="1821" data-end="1889">You&#x2019;ll receive a shipping confirmation with tracking details</li><li data-start="1890" data-end="2042">Once the parcel arrives, <a data-start="1917" data-end="1990" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">contact us again</a> and we&#x2019;ll help you return the item for a refund</li></ul><blockquote data-start="2044" data-end="2122">Note: Tracking info may take up to 24 hours to appear after dispatch</blockquote><hr data-start="2124" data-end="2127">ORDER CANCELLED BY HELLY HANSEN In rare cases, we may cancel your order due to:<ul data-start="2227" data-end="2313"><li data-start="2227" data-end="2249">Out-of-stock items</li><li data-start="2250" data-end="2294">Payment verification or fraud prevention</li><li data-start="2295" data-end="2313">Technical issues</li></ul>If we cancel your order:<ul data-start="2340" data-end="2518"><li data-start="2340" data-end="2372">We&#x2019;ll notify you immediately</li><li data-start="2373" data-end="2441">A full refund will be issued to your original payment method</li><li data-start="2442" data-end="2518">If a discount or promo was used, we&#x2019;ll help you apply it to a future order</li></ul><hr data-start="2520" data-end="2523">NEED HELP? If you&#x2019;re unsure whether your order can be cancelled or edited, <a data-start="2615" data-end="2682" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">contact us</a> as soon as possible &#x2014; we&#x2019;re here to help.

Shipping & Delivery

Shipping & Delivery

Received the Wrong Item

Cancelling Orders